Streamlining the User Experience

NorthfieldWiFi

Simplified Solutions

NorthfieldWiFi’s website had become outdated, requiring users to go through a maze to find simple solutions, such as signing up for internet service or contacting support. Site content and the customer support system lead to confusion for customers. A new site needed to accurately represent the company’s services while making signing up and getting in touch simple.

Streamline

Building a better customer experience began by auditing the site and trimming it down to only a few key pages.

Show

Animated graphics throughout the site visually portray to users how NorthfieldWiFi’s service works.

Simplify

We replaced an overly complex HelpDesk platform with a single contact form that accommodates all users, including new and existing customers as well as service requests.

Client

NorthfieldWiFi

Services

Web